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How do you handle the “my buddy is in HVAC” customers?

Home Forums General Discussion How do you handle the “my buddy is in HVAC” customers?

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    • #488813
      hvacmafia
      Keymaster

      Every. Single. Week. “”My buddy is in HVAC and he said it should only cost X.””

      Cool, have your buddy come fix it then.

      But seriously — how do you handle this without losing the call? I’ve got a couple lines I use but I want to hear what works for you guys. Specifically the ones that actually keep the customer instead of just running them off.

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