Customer wants me to “top off the freon” on a system I know is leaking. how do you handle?

[hvacmafia]

EPA aside (I know what it says, save the lectures). Real question: when a customer flat-out refuses leak search and just wants a recharge to limp through the season — how do you handle the conversation?

I usually do the “”I can’t in good conscience”” speech but I lose maybe 1 in 4 of those calls to the next guy who will. So my “”ethics”” are mostly losing me money.

How do you actually thread this?

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