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Saw a manufacturer demo last month where they had an “”AI diagnostic assistant”” that walks a tech through a no-cool call. It was… fine? Like a glorified troubleshooting flowchart with a chatbot interface.
But the field rep was acting like it was going to revolutionize the trade.
Where do you guys land on this? Helpful for apprentices? Threat to senior techs eventually? Or a marketing gimmick that’s gonna die in 18 months like every other “”smart HVAC”” thing?
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