Terms & Conditions

1. The parties and your acceptance

These Terms and Conditions (the “Terms”) govern the purchase, production, hosting, and display of a Company Spotlight profile on thehvacmafia.com (the “Site”), operated by HVAC Mafia LLC, doing business as HVAC Mafia (“HVAC Mafia,” “we,” “us,” or “our”). The business purchasing a Company Spotlight is the “Customer,” “you,” or “your.”

You accept these Terms by any of the following: clicking a purchase or subscribe button, submitting payment, submitting content for a profile, or allowing a profile to remain published on the Site. If you are accepting on behalf of a company, you represent and warrant that you are authorized to bind that company, and “you” means that company.

These Terms incorporate the Site’s Terms of Service, Privacy Policy, and Refund Policy. Where any of those documents conflicts with these Terms on the subject of Company Spotlight, these Terms control.

2. Definitions

Brand. A single consumer-facing trade name, DBA, or trademark under which HVAC, plumbing, electrical, or related services are marketed to the public — regardless of how many physical locations, service areas, legal entities, or ownership vehicles sit behind it.

Profile (or Company Spotlight). One hosted landing page on the Site dedicated to one Brand, together with that Brand’s listing in the Company Spotlight directory.

Landing Page. Any distinct hosted URL on the Site created for the Customer, including region-specific, campaign-specific, or recruiting-specific pages.

Content. Logos, trademarks, company names, text, photographs, video, audio, links, contact details, and any other material you supply, approve, or authorize for use on a Profile.

Change Request. Any request to add, remove, replace, correct, or edit Content on a published Profile.

Billing Period. For monthly subscriptions, a calendar month beginning on the 1st. For annual subscriptions, twelve consecutive months beginning on the paid start date.

Good Standing. All amounts owed are paid and current, no payment is failed, reversed, disputed, or outstanding, and the Customer is not in material breach of these Terms.

3. Scope: one Brand, one Profile, one page

This section defines what a subscription buys. Read it before you buy.

A subscription covers one Brand. One subscription entitles the Customer to one Profile on one Landing Page for one Brand.
Locations do not multiply the fee. If you operate five locations, twenty locations, or several legal entities that all go to market under a single Brand, that is one Brand, one Profile, one Landing Page, and one fee. Additional locations are presented within the Profile as service areas.
Each additional Brand is a separate subscription. Every distinct consumer-facing trade name requires its own Profile, its own Landing Page, and its own subscription fee at the then-current rate.
Each additional Landing Page is billed separately. If you request more than one Landing Page for the same Brand — for example a second page for a different market, a recruiting campaign, or a seasonal promotion — each additional Landing Page is a separate subscription at the then-current rate, quoted in writing before work begins.
Holding companies, private-equity platforms, and roll-ups are billed by Brand. A parent company, sponsor, platform, portfolio owner, or franchisor that operates multiple consumer-facing Brands is billed separately for each Brand.
Common ownership, a shared back office, a single accounts-payable department, a single point of contact, or one master agreement does not consolidate multiple Brands into a single fee.

Portfolio or enterprise pricing may be available, but only under a signed written quote. Absent a signed written quote, standard per-Brand rates apply.
Rebrands and acquisitions. If an existing Brand is renamed, it remains one Profile and is handled as a Change Request under Section 7. If you acquire, launch, or absorb an additional Brand and want it on the Site, that is a new subscription.
Determination of Brand count. Where it is unclear whether the Customer is presenting one Brand or several, HVAC Mafia’s good-faith determination — based on how the business presents itself to consumers and to job seekers — controls for billing purposes.

4. Term, automatic renewal, and cancellation

Monthly plan. The subscription continues month to month and renews automatically on the 1st of each calendar month until cancelled.
Annual plan. The subscription runs for twelve months, is paid in full up front, and renews automatically for successive twelve-month terms at the then-current annual rate unless cancelled at least ten (10) days before the renewal date.
Your authorization. By subscribing, you authorize HVAC Mafia and its payment processors to charge your payment method on file on a recurring basis for the subscription fee, plus any additional charges you approve under Section 7, until you cancel. You are responsible for keeping a valid payment method on file.
How to cancel. Cancel at any time through your account at thehvacmafia.com/my-account, or by written notice to billing@thehvacmafia.com. Cancellation is effective when we receive it. Your Profile remains live through the end of the period you have already paid for and is then unpublished. See Section 11 for refunds.

5. Fees, billing, and proration

Billing date. Monthly subscription fees are charged on the 1st day of each calendar month, in advance, for that month’s service.
Prorated first month. If your Profile begins mid-month, your first charge is prorated on a per-day basis for the days remaining in that calendar month. Your first full monthly charge is applied on the 1st of the following month. Proration applies only to the initial partial month and to no other period.
Annual plans. Annual fees are charged in full at the start of the term. Annual plans are not prorated, and no proration or credit is issued for a partial year.
Current rates. Rates are as published on the Company Spotlight page at the time of purchase, or as set out in a signed written quote. Upgrades — including video production, expanded profiles, social call-outs, and podcast features — are priced and invoiced separately and are not included in the subscription fee.
Currency and taxes. All amounts are in U.S. dollars. Fees are exclusive of any sales, use, or similar taxes, which are your responsibility except for taxes on our net income.
Price changes. We may change subscription rates on thirty (30) days’ notice by email to the address on your account. Changes take effect at your next renewal. Continuing the subscription after the effective date constitutes acceptance. Your remedy if you disagree is to cancel before the change takes effect.
Payment processing. Payments are handled by third-party processors under their own terms. We do not store full payment card numbers. A failure, outage, or error by a processor does not excuse the obligation to pay.

6. Good standing is a condition of service

Publication and continued display of a Profile is conditioned on the account being current and in Good Standing at all times.

Failed payment. If a scheduled payment fails, is reversed, or is disputed, we may notify you by email at the address on your account. If the balance is not cured within seven (7) days of that notice, we may unpublish or suspend the Profile without further notice.
Suspension does not pause billing. Fees continue to accrue during any suspension caused by non-payment. Suspension is not cancellation, and it does not relieve you of amounts owed.
Termination for delinquency. If an account remains delinquent for thirty (30) days, we may terminate the subscription and permanently delete the Profile, its URL, its media, and its associated data, with no obligation to restore any of it.
Reactivation. Restoring a suspended or terminated Profile requires payment of all outstanding amounts and may require a rebuild at the rate in Section 7. We do not guarantee that a previous URL, placement, or search indexing can be recovered.
Late amounts. Past-due balances accrue interest at 1.5% per month or the maximum permitted by law, whichever is less. You are responsible for all costs of collection, including reasonable attorneys’ fees, whether or not suit is filed.
No credit for downtime you caused. No credit, refund, or extension is issued for any period a Profile is unpublished due to non-payment, breach, or Content you failed to supply.

7. Content changes

One included change per month. An active subscription in Good Standing includes one Change Request per Billing Period at no additional charge. An included change means a reasonable edit to existing Profile content — swapping a logo, updating headcount or service areas, revising copy, correcting a link, or a comparable adjustment.
Included changes do not accumulate. An unused included change expires at the end of the Billing Period. It does not roll over, bank, stack, or carry to another Brand or Landing Page, and it has no cash value.
Additional changes are billed at $75.00 per hour, with a one-hour minimum and quarter-hour increments thereafter. Charges are added to your next invoice or charged to the payment method on file.
Approval before work. For any request expected to exceed the included change, we will provide a written estimate. Work begins only on your written approval. An estimate is a good-faith projection, not a fixed-fee quote; where actual time exceeds an estimate by more than 25%, we will notify you before continuing.
What is not a Change Request. Video and photo production, new or additional Landing Pages, custom design or development, integrations, podcast appearances, social campaigns, and any expansion of scope under Section 3 are separate products quoted separately and are not covered by the included change or the hourly rate.
Turnaround. We target five (5) business days for routine changes from receipt of complete, final materials. Turnaround times are targets, not guarantees, and are not a condition of the subscription.
Submission. Change Requests must be submitted in writing to billing@thehvacmafia.com by an authorized contact on the account. We may rely on any request that reasonably appears to come from an authorized contact. We may batch, sequence, or decline requests that are unreasonable in volume, scope, or frequency.

8. Your Content, your responsibility

License to us. You grant HVAC Mafia a non-exclusive, worldwide, royalty-free, sublicensable license to host, store, reproduce, resize, reformat, excerpt, display, and distribute your Content on the Site and across HVAC Mafia’s owned channels — including social accounts, newsletters, the HVAC Underground Podcast, and marketing materials — for the purpose of operating and promoting the Company Spotlight and the Site.
This license runs for the term of the subscription and for a reasonable archival and promotional period afterward.
Your warranties. You represent and warrant that:
1. you own or have all rights necessary to grant the license above;
2. the Content does not infringe or misappropriate any copyright, trademark, trade secret, right of publicity, or other right of any person;
3. you hold any required permission to use third-party marks, including manufacturer, dealer, certification, and association badges;
4. you have written consent from every identifiable person depicted;
5. the Content is accurate and not misleading; and
6. the Content and your use of the Site comply with all applicable laws.
Accuracy is on you. HVAC Mafia does not investigate, verify, audit, or endorse any statement on a Profile, including claims about company history, size, licensing, pay, benefits, or working conditions. You are solely responsible for what your Profile says.
Prohibited Content. You will not submit Content that is false or deceptive; that states or implies unlawful hiring criteria; that is defamatory, harassing, obscene, or unlawful; that promotes a multi-level marketing, pyramid, or lead-resale scheme; that disparages a competitor; that misrepresents a job as employment when it is not; or that contains malicious code or scraped third-party material.
Materials you don’t deliver. If you fail to supply Content needed to build or maintain the Profile, fees continue to accrue and the subscription continues to run. Non-delivery of Content is not grounds for a refund or credit.

9. Editorial control and editorial independence

This section is not negotiable, and it is a material term of the agreement.

A Spotlight is a page, not an endorsement. Purchasing a Company Spotlight does not constitute a review, rating, vetting, certification, recommendation, or endorsement by HVAC Mafia of the Customer, its management, its employment practices, or its work.
Payment does not buy coverage or silence. A subscription creates no obligation, express or implied, for HVAC Mafia to publish favorable material about you, to withhold unfavorable material about you, or to moderate, edit, restrict, or remove community discussion, reviews, commentary, forum posts, editorial content, newsletter content, or podcast content concerning you or the industry.
Our editorial, community, and journalistic operations are independent of our advertising and subscription operations, and a Customer’s status confers no influence over them.
Our discretion over the Profile. We may edit Content for length, formatting, clarity, accuracy, accessibility, or house style, and we may refuse, modify, unpublish, relocate, or remove any Profile or Content at any time, for any reason, with or without notice.
If we permanently remove a Profile for reasons other than your breach or non-payment, your sole remedy is a prorated refund of the unused portion of fees paid for that Profile.
No exclusivity. Nothing in these Terms grants category, market, territory, or competitive exclusivity. Competitors may appear on the Site, in the same directory, and adjacent to your Profile. Exclusivity exists only under a separate signed written agreement.
Placement. Directory ordering, page layout, design, navigation, and site architecture are at our sole discretion and may change at any time.

10. No guarantee of results

HVAC Mafia makes no representation, warranty, or guarantee regarding the number or quality of applications, candidates, hires, inquiries, leads, page views, clicks, impressions, shares, engagement, search-engine indexing, search rankings, uptime, or return on investment arising from a Company Spotlight.

Reach and indexing depend on third-party platforms and search engines outside our control. Any analytics or reporting we provide is offered on a best-effort, as-is basis and is not warranted to be complete or error-free. Any figure we quote regarding audience size, follower count, or historical performance is an estimate for informational purposes and is not a performance commitment.

11. Refunds

Subscription fees are non-refundable except where required by applicable law or where expressly stated in Section 9.3.
No partial-month or partial-year refunds are issued upon cancellation. You retain access through the end of the period already paid for.
Annual subscriptions are paid in full and are non-refundable, including if you cancel mid-term.
Fees for Change Requests, production work, and other services already performed are non-refundable once the work has been performed.
Nothing in this section limits a refund we elect to make in our discretion, and no such refund creates a precedent or an obligation to make another.

12. Chargebacks

If you dispute a charge, contact billing@thehvacmafia.com first. Initiating a chargeback, payment reversal, or bank dispute without first attempting resolution with us is a material breach of these Terms.

In that event we may immediately suspend or terminate the Profile, and you agree to reimburse us for the disputed amount, all processor and bank fees incurred, and a $50 administrative fee per disputed transaction. We may decline to provide future services to any Customer who initiates an unwarranted chargeback.

13. Your compliance obligations; no employment relationship

You are solely responsible for your own hiring, employment, and business practices, including compliance with equal employment opportunity laws, the Americans with Disabilities Act, the Fair Credit Reporting Act, wage-and-hour laws, state licensing and contractor-registration requirements, advertising laws, and any representation you publish about pay, benefits, schedules, or working conditions.

HVAC Mafia is not an employer, joint employer, employment agency, staffing agency, recruiter of record, or agent of the Customer, and is not a party to any employment relationship, offer, or dispute arising between you and any candidate, employee, or former employee. You are solely responsible for evaluating, screening, and verifying any candidate.

14. Disclaimer of warranties

THE SITE, THE COMPANY SPOTLIGHT, AND ALL RELATED SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, HVAC MAFIA DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, OR THAT THE SITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

15. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HVAC MAFIA AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOST HIRES, LOST GOODWILL, REPUTATIONAL HARM, OR LOSS OF DATA, ARISING OUT OF OR RELATING TO THESE TERMS OR THE COMPANY SPOTLIGHT, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER THEORY, AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

HVAC MAFIA’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE COMPANY SPOTLIGHT WILL NOT EXCEED THE TOTAL AMOUNT ACTUALLY PAID BY THE CUSTOMER TO HVAC MAFIA IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

The parties acknowledge that these limitations are a fundamental basis of the bargain and that the fees charged reflect this allocation of risk.

16. No personal liability

All obligations under these Terms are obligations of HVAC Mafia LLC alone. No officer, director, member, manager, shareholder, employee, contractor, agent, or representative of HVAC Mafia — including Randy Castricone individually — has any personal liability for any obligation, act, or omission under or relating to these Terms.

The Customer waives and releases any claim against such individuals in their personal capacity and agrees that its sole and exclusive recourse is against HVAC Mafia LLC and limited as set out in Section 15.

17. Indemnification

You will indemnify, defend, and hold harmless HVAC Mafia, HVAC Mafia LLC, and their affiliates, officers, members, managers, employees, contractors, and agents (including Randy Castricone individually) from and against all claims, demands, actions, damages, losses, liabilities, judgments, settlements, penalties, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

your Content or any claim that it infringes or misappropriates a third party’s rights;
any statement, representation, or omission on your Profile, including claims about pay, benefits, or working conditions;
your hiring, employment, or business practices;
any dispute between you and a candidate, employee, customer, competitor, or regulator;
your breach of these Terms or of any representation or warranty in them; or
your violation of any law.

We will notify you of any claim and may participate in its defense with counsel of our choosing at our expense. You may not settle any claim in a way that imposes an obligation or admission on us without our prior written consent.

18. Suspension and termination by us

We may suspend or terminate any Profile and any subscription, immediately and without refund, if you breach these Terms, fail to pay, submit prohibited Content, initiate an unwarranted chargeback, or engage in conduct we reasonably determine to be unlawful, fraudulent, abusive toward our staff or community, or damaging to HVAC Mafia’s reputation or to the trade.

We may also discontinue the Company Spotlight product entirely on thirty (30) days’ notice, in which case your sole remedy is a prorated refund of prepaid, unused fees.

Upon termination for any reason, we may unpublish and delete the Profile and its URL and are under no obligation to preserve, return, or migrate any Content, URL, search indexing, or analytics. We may retain archival copies and may continue to display previously published editorial, social, or podcast material that references you.

19. Force majeure

Neither party is liable for any failure or delay in performance (other than payment obligations) caused by events beyond its reasonable control, including acts of God, hurricanes and severe weather, fire, flood, war, civil unrest, labor disruption, epidemic, government action, utility or internet failure, hosting or platform outage, cyberattack, or failure of a third-party service provider.

20. Assignment and change of control

You may not assign or transfer these Terms, or any subscription or Profile, without our prior written consent, including by merger, acquisition, reorganization, or change of control. Any attempted transfer without consent is void.

A change of control does not consolidate Brands or reduce fees under Section 3. HVAC Mafia may assign these Terms freely, including to an affiliate, successor, or acquirer.

21. Governing law, venue, and dispute resolution

Governing law. These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules.
Informal resolution first. Before filing any claim, the parties will attempt in good faith to resolve the dispute by written notice and thirty (30) days of discussion.
Binding arbitration. Any dispute not resolved informally will be settled by final and binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator, seated in Palm Beach County, Florida. Judgment on the award may be entered in any court of competent jurisdiction.
Either party may bring an individual claim in small claims court instead, and either party may seek injunctive relief in court to protect intellectual property or confidential information.
Class action waiver. All claims must be brought in an individual capacity. Neither party may bring or participate in a class, collective, consolidated, or representative proceeding, and the arbitrator may not consolidate claims or preside over any form of representative proceeding.
Jury trial waiver. To the extent any dispute proceeds in court, each party knowingly and voluntarily waives any right to a trial by jury.
Venue. For any matter properly brought in court, the parties consent to exclusive jurisdiction and venue in the state and federal courts serving Palm Beach County, Florida, and waive any objection based on inconvenient forum.
Time limit. Any claim arising out of or relating to these Terms must be brought within one (1) year after the claim accrues, or it is permanently barred, to the extent permitted by law.
Prevailing party. In any proceeding to enforce these Terms, the prevailing party is entitled to recover its reasonable attorneys’ fees and costs, including on appeal.

22. Changes to these Terms

We may update these Terms at any time by posting the revised version on this page with a new “Last updated” date. Material changes take effect at your next renewal, or thirty (30) days after posting, whichever is later.

Continued use of the Company Spotlight after the effective date constitutes acceptance. If you do not accept a change, your remedy is to cancel before it takes effect.

23. Notices

Notices to you may be sent to the email address on your account and are deemed received when sent. You are responsible for keeping your contact and billing information current.

Notices to us must be sent to billing@thehvacmafia.com and, for legal notices, to:

HVAC Mafia LLC

24. General

Independent parties. The parties are independent contractors. Nothing here creates a partnership, joint venture, franchise, agency, fiduciary, or employment relationship.
Order of precedence. In the event of conflict: a signed written quote or order form controls first, then these Terms, then the Site’s Terms of Service.
Entire agreement. These Terms, together with any signed written quote and the incorporated Site policies, are the entire agreement between the parties on this subject and supersede all prior proposals, pricing discussions, emails, and representations.
No purchase order, vendor portal terms, or supplier agreement submitted by the Customer modifies these Terms, and any such terms are expressly rejected.
Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions stay in full force.
No waiver. No failure or delay in enforcing a right waives it. A waiver is effective only if in writing and signed by us.
Survival. Sections 5 through 24 survive expiration or termination.
Headings. Headings and the summary box at the top of this document are for convenience only and do not affect interpretation.
Publicity. HVAC Mafia may identify the Customer by name and logo as a Company Spotlight customer in its marketing.

25. Contact

Questions on billing, changes, or these Terms:

HVAC Mafia LLC
billing@thehvacmafia.com